Overview:

USAA, a leading financial services provider for the U.S. military, aimed to modernize its digital platform—USAA.com—to improve data accuracy, workflow automation, and the overall user experience. AZU Solution, alongside IPS, played a key role in helping USAA migrate from legacy systems to Informatica Product 360 (P360). This transition enabled real-time data management and elevated digital performance.

Client Background:

USAA is a Fortune 500 company offering banking, insurance, and investment services to over 13 million members of the U.S. military community and their families. Its main digital interface, USAA.com, needed a robust and scalable backend to ensure consistent and secure user access to all services.

Objectives:

• Centralize and modernize product data management

• Automate manual workflows for content creation and updates

• Deliver consistent and real-time data across all user touchpoints

• Enhance overall platform scalability and user satisfaction

Challenges:

• Legacy systems were not scalable and lacked automation

• Inconsistent product information across multiple systems

• Manual website updates were time-consuming and error-prone

• No unified view of product data across departments

The AZU Approach:

USAA collaborated with Informatica and leveraged AZU Solution's expertise to implement Product 360. This comprehensive data management system streamlined their digital operations.

Key Steps:

• Migrated product data from legacy platforms to Informatica P360

• Automated creation, validation, and update of product records

• Customized workflows to align with internal business logic

• Integrated P360 with internal systems and USAA.com

• Ensured real-time, accurate data display for enhanced user trust

Key Results:

• Accurate Data: Centralized source of truth for all product information

• Improved Time-to-Market: Faster website updates and reduced delays

• Scalable Infrastructure: Ready for future digital expansion

• Enhanced UX: Greater satisfaction among USAA members

• Operational Efficiency: Reduced manual effort and errors

Conclusion:

The USAA.com transformation is a benchmark in digital modernization. With AZU Solution’s support, USAA achieved a data-driven, automated, and scalable platform that better serves its 13+ million users. This project showcases AZU Solution's ability to deliver robust enterprise digital solutions—from legacy migration to workflow automation and beyond.

AZU Solution continues to empower organizations with smart, scalable, and future-ready digital strategies.